FAQ

1.Q: Where are you located?
A:Our online stores are based in the SouthEast in China.
2.Q: Are your shoes authentic?
  A:Yes. All of our products are from factory directly, authentic quality and original packages.Just like ugg classic tall boots etc.We are the Professional ugg boots sale online.
3.Q: Can you reserve a shoe for me until I can pay for it?
  A: No. All of our products are sold on a first come, first served basis. We cannot reserve shoes without payment.
4.Q: Can you give me any discounts?
  A:Of course,we can.we will provide the discounts from time to time.And
    We can provide more for my regular customers.
5.Q:Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
  A: Yes, you are safe submitting your credit card information over the Internet. We are committed to protecting your privacy.
6.Q: Do you charge for shipping?
  A: No. There is all products are shipped to you free of charge.
7.Q: Do you ship internationally?
A: Yes.We ship all over the world.
8.Q: What about delivery time?
  A: For packages shipping,all orders may take a bout 1week delivery time to your door and also trackable online any time.
9.Q: What are you accept the payment ?
  A:We accepts the following forms of payment:Paypal,American Express, MasterCard, Discover and Visa. You may also use gift cards that are issued through any of these participating credit card companies.
10.Q:How to do if my items are faulty?
   A: Please contact us within 3 days of delivery to let us know, we will endeavour to sort this out for you.